Person should have 1 to 3 years of experience in Installation and Configuration.
Must have excellent written, verbal, listening, analytical skills.
Should have excellent problem-solving skills.
Easily grasp and communicate complex ideas.
Able to take remote access.
Knowledge of Operating Systems like Windows XP, Vista, 7 and 8.
Knowledge of MS Office 2010, 2013 including Outlook.
Knowledge of computer hardware and software.
Knowledge of network and internet.
Knowledge of MS office.
The key job responsibilities include the following:
Provide effective and timely resolution for all voice (Phone, Email, Self-Service Tickets, Chats and Voicemail) with End users.
Analyse and resolve incidents and service requests regarding use of application software or product document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
Should have basic knowledge about computer software and hardware.
Should stay informed about ongoing issues/outages, changes in environment that are
communicated via email and other channels regularly.