GENPACT India Private Limited is hiring Technical Support (Voice Process)
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations.
Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi.
B.Tech, BE, BCA, B.SC, Graduate, Freshers can apply. Any Candidate with excellent communication skills can apply Day Shifts Process
Semi- Technical Voice Process: Work Location - Gurgaon
Candidate should be able to solve the technical issues related to electronic products and home appliances and provide solution for the same.
Provide Support in inbound call center. Document & add new issues/ solutions to knowledge Management Repository Provide quality service & resolve concerns efficiently & professionally Utilize professional techniques to retain & delight customers Use of soft skills - Listen, Empathy, Courtesy etc.
Shift Window: Day Window (6am-12pm), Night Window (8pm 6am) Salary Package: 1.68 LPA - 2.5 LPA Note: Females will not be required to do night shifts. Males will be required to do night shifts for a month after every 3 months
Direct Walk In on 24th September '2018 Walk-In Timing-10 am To 1 pm