eCentric Solutions Private Limited is hiring Technical Support Engineer
eCentric is Indian arm of the US$100 Million Paradigm IT Group. Established in 2002 as an RPO and offshore venture of ParadigmIT US, eCentric has subsequently built expertise in enterprise IT solutions and end to end human resource solutions. eCentric is a CMMi Level 5, ISO 9001, ISO 27001 certified company with proven delivery capabilities in software development, support services, Recruitment Process Outsourcing, Business Process Outsourcing and end-to-end human resource solutions. We currently work with Fortune 500 companies and organizations from Government of India, US Government and large and medium Indian corporates.
eCentricHR is member of industry bodies such as Indian Staffing Federation (ISF) , Associated Chambers of Commerce and Industry of India (ASSOCHAM), National Association of Software and Services Companies (NASSCOM) and TiE.
We are hiring for one of the CMM Level 5 Company & looking for who can join immediate to Max .15 days notice period.
Educational Qualification: Any Graduate / B.Tech Primary Skills: Excellent Communication Skills Work Experience: 1 -5 Years
Must have rich experience in Technical Support Shift Timing: Rotational shifts
Secondary Skills: Technical Apptitude to troubleshoot Computer for Voice Process, Laptops, Outlook and Printers
Should have excellent written, verbal, listening, analytical skills. Easily grasp and communicate complex ideas. Voice Process experience Mandatory Excellent problem solving skills.
Knowledge of MS Office 2010, 2013 including Outlook. Knowledge of computer hardware and software. Knowledge of Operating Systems like Windows XP, Vista, 7 and 8. Knowledge of network and internet.
Job Responsibility: Internal Help Desk Analyst for Technology team (Voice Process only)
Provide hardware support for all desktop PCs, laptops, printers, VOIP telephones, and any other user peripheral devices Install and configure firm-standard images on desktop and laptops Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements
Interested candidate can share your updated profile on firstname.lastname@example.org with the below mentioned details-
Work Experience: Current CTC: Expected CTC: Notice Period:
1 - 5 Year/s
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech
Technical Support, International Voice Process, Troubleshooting