Grexit Software Private Limited is hiring Technical Support Engineer
We are revolutionizing how people use email to collaborate! Our product turns Gmail into a collaboration platform. [We were earlier called GrexIt] We are profitable, growing and have lots of paying customers from 50+ countries. You will find ambitious and passionate people here who love to write code and keep adding awesomeness to our product. We don't like managers or mentors, we like people who can work independently, ship code and get stuff done. The work environment is relaxed, fun and casual. Shorts with flip flops are our preferred way of dressing.
We're looking for a Technical Support Engineer to support our customers during US hours (India timings: 7 PM to 4 AM)
Person must have at least 1 year experience with customer support for a business/ enterprise tool An engineering/ technical degree would be considered a strong advantage Must be great at understanding and be analyzing problems Willing to keep US timings (corresponding to IST 7 PM - 4 AM)
Should have excellent spoken and written English communication skills Good writer, with the ability to help non-technical people understand technical aspects of our product. Should also be able to maintain our Help/ FAQ.
Provide high-quality technical support over email, chat, and phone to our customers in the US and Europe Help our customers in all stages of usage of our product - during the trial, setup/configuration, and after-sales support Making sure all customer issues that need resolution by the engineering team are followed through and resolved in a timely manner.
Keeping our Help/FAQ sections up to date. Work with our engineering team to help them understand customer problems, reproduce them and fix them. Work with our product team and contribute towards driving our product roadmap with real-world customer requirements
1 - 2 Year/s
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech
Technical Support, Email/ Phone Support, Customer Support