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  Replicon Software (India) Pvt. Limited is hiring Product Support Associate

Company Profile

Replicon is the leading provider of cloud time tracking applications. We provide unprecedented visibility into time, resource, and project data along with embedded reporting for real-time analytics. Replicon helps customers reduce compliance risk, keep costs down, and provide greater insight into business performance. Replicon's award-winning products are delivered 100% in the cloud on a single platform. They are simple and hassle-free to trial, buy, deploy, and use. Replicon is a global company with employees in Australia, Canada, India, UK, and US.

Job Profile

Candidates should have Any Bachelor's Degree with at least 56 months to 4 years years of experience in software application support and/or infrastructure support. Should have good knowledge in Trouble shooting preferably IT application support.

Must have excellent written and oral communication skills
Ability to adapt to new technology and work on the same.
Demonstrated superior customer service skills.
Willing to work in a 24/7 support environment

Key Responsibilities:

Provide pleasant and professional customer service and technical support to current and potential customers of Replicons product suite and related environment via telephone, FTP, remote dial-up connections and email
Applying technology in multiple ways to configure the product and helping the customer implement Replicons products
Solid understanding of products limits and suggesting ways of improving the product.

Work Experience

1 - 5 Year/s

Job Location



B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Skill Set

Customer Support, Technical Support, Application Support, Remote Desktop

How to Apply?

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E-mail Address

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