Monotype Solutions India Private Limited is hiring Technical Support Executive
Monotype Solutions India Private Limited is a subsidiary of US based multinational Monotype Imaging Holdings Inc (NASDAQ : TYPE). Monotype's headquarters are in Boston, MA, and has offices in India, USA Korea, UK, Germany, China and Japan. Monotype is a leading global provider of type, technology and expertise, enabling optimal user experiences and brand integrity. Monotype is a fast growing multinational company (NASDAQ: TYPE) which operates at the happy intersection of technological innovation and creative design. We envision our fonts and technologies to empower every word and experience, across digital and print media, globally.
Monotype India is based in NOIDA (Delhi/ NCR). The focus of this fast growing center is to develop cutting edge solutions in areas of pure research like recommendation engines, deep learning, genetic algorithms & big data. Engineering teams in Monotype use best in class advanced techniques and tools in Continuous Integration, LAMP, Node.JS, AWS, Angular JS, Big Data, Machine Learning, and automated test solutions in the entire spectrum of solutions in areas like cloud services, e-commerce, embedded systems, Internet of things, digital advertising, brand engagement & mobile consumer solutions. Monotype has recently acquired two companies namely, Swyftmedia and Olapic which makes its propositions strong in Brand Engagement, Visual Marketing and Offerings that engages millennials through Mobile Apps and Chat Bots.
Candidate should have College/ University or comparable [degree of education], plus more than three (3) years customer relations experience required. Must have basic knowledge of Windows and Mac text applications (Ms Office, Adobe Creative Cloud, etc.). Working knowledge of HTML, CSS, and web technologies. Ability to diagnose @font-face web font problems with web resources. Working knowledge of Salesforce strongly preferred.
Previous experience working with customers via email, telephone, chat required. Additional experience with a knowledge base, and social media preferred. Excellent written and verbal communication skills. Strong English skills required.
Ability to manage multiple tasks and priorities (both supervised, and non supervised) and work within time targets. Self-motivated ability to work on a team or individually, organising ones workload to achieve prompt, courteous, and accurate responses to requests for help or information from customers and prospective customers.
Delight customers with first class service: Respond and assist in all aspects of customer needs, such as finding, purchasing, downloading, installing, and implementing products, plus order correction or modification. Resolve purchase and billing issues. Purchases may be made by credit card, PayPal, or invoice. Work with corporate customers in establishing invoice accounts, processing purchase orders, and invoicing. Leverage, and in some cases customise, standard responses created by our native or English or German speakers. Escalate to native speaker when significant customization is required. Identify gaps in standard responses.
3 - 6 Year/s
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech
Technical Support, Email Support, Application Support, Production Support