Stratosphere IT Services Private Limited is hiring Technical Support Engineer
Finding and retaining the right talent is one of the most important tasks for all corporations today, Stratosphere IT Services partners with you to do just that. With more than a decade of staffing expertise, Stratosphere has earned a reputation for providing professional talent with the skills and knowledge your business needs to succeed. Our Key differentiators are Flexibility, Strategic Approach and a Unique Search Methodology. We uphold our values in everything that we do. Stratosphere deeply follows two guiding principles in its engagement and delivery platforms.
Qualification: Any Graduate / Post Graduate Diploma (10+3 Years Polytechnic Diploma/ 10+2+3 Years Polytechnic Diploma/ Drop out/ Under Graduate/ BE/ B.Tech)
Experience: Fresher/ 0 - 4 Years Job Location: Pune
Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs. Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines. Update users about request status and close request when users are satisfied with solutions Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase. Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Shifts Timings: 5 days working 24* 7 shifts(including night shifts) Any 2 Rotational offs 9 Hours Login ( including 1 Hour Break ) Excellent command on English (Verbal and Written)
Other Benefits: Pick up and Drop Global Standards work environment Proper Desk job Performance linked incentives
Interested candidate can share resume at firstname.lastname@example.org or, can reach at 9716889100/ 8377911674