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  Sutherland Global Services Pvt. Limited is hiring Technical Support Engineer (L1)

Company Profile

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences.

Job Profile

Qualification: Any Technical Graduate
Experience: 1 to 4 Years in storage
Job Location: Bangalore

Required Skills:

Basic understanding of some of the following protocols and applications:
Understanding of Fiber Channel, iSCSI, NFS, SMB/ CIFS, FCoE, NDMP
Good Understanding of SAN & NAS hardware, core, MCC, Storage Based Data Protection.
In-depth knowledge of Widows Registry, Windows Client.

Operating System, user profiles and security and server-based software.
Must be familiar with networking protocols and OSI levels from 2-7 and hardware. Network protocols, Switches, Hubs etc
Ability to debug, how to read debug and what it means.
Understand Performance Monitoring tools such as OnCommand

Job Responsibility:

To provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging Storage products. Support incidents can range from various hardware and/or software issues with various storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.
Resolve Warranty, Major Account, Government, and Support Edge Premium and Standard customer problems via the telephone.

Work Experience

1 - 4 Year/s

Job Location




Skill Set

Technical Support, Hardware / Networking, SAN Support


Recruiter Name: Ravichander

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