GENPACT India Private Limited is hiring Technical Support - Voice Process
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations.
Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi.
Genpact Hiring Freshers & Experienced Candidates for Technical Support Process || 1st & 2nd February, 2018
Eligibility Criteria :
B.Tech, B.E., BCA & Any Graduate with experience into Semi-Technical Support Process can apply. Candidates with good communication skills required for domestic voice process respectively.
Job Responsibilities :
Domestic Process - Semi- Technical Voice Process: Candidate should be able to solve the technical issues related to electronic products and home appliances and provide solution for the same. Provide Support in inbound call center. Document & add new issues/ solutions to Knowledge Management Repository. Utilize professional techniques to retain & delight customers. Use of soft skills - Listen, Empathy, Courtesy etc. Provide quality service & resolve concerns efficiently & professionally
Salary Package: 1.68 LPA - 2.5 LPA Work Location: Gurgaon Shift window: Day window (6am-12pm), Night window (8pm 6am) ,(Any 9 Hours in between)
Directly walk-in to the below mentioned venue Date: 1st & 2nd February, 2018 Time: 11 am - 3 pm
Venue : Genpact, Sector - 18, Udyog Vihar, Gurgaon. Nearest Metro Station : IIFCO Chowk. Take Genpact's Shuttle 'CITY LIFE' from there.
Contact HR : Priyanka @ 8376878210 Note: Mention 'PRIYANKA' on the top of resume as HR Reference .
Email : firstname.lastname@example.org Note: Females will not be required to do night shifts. Males will be required to do night shifts for a month after every 3 months
Documents to Carry - 2 copies of updated resume, 2 passport size photograph and 1 valid government ID proof (Election card, PAN Card)
Interested candidate can contact Priyanka @ 8376878210 for the first telephonic round Or can share their CV @ email@example.com
0 - 3 Year/s
BCA/BCS, B.Sc, B.E./B.Tech
Technical Support, Voice Process, Customer Support
GENPACT India Private Limited, Sector - 18, Udyog Vihar, Gurgaon.
Nearest Metro Station : IIFCO Chowk.
Take Genpact's Shuttle 'CITY LIFE' from there.