At Oracle, we empower businesses that are changing the world by providing them with the world's most complete integrated Business Software, Systems and Cloud technology. We are a global company focused on helping top talent reach their full potential. At Oracle, we are offering you a world of opportunity and an undeniably great place to work. As part of our team you'll work in an exciting, high-energy environment, collaborating with some of the sharpest minds in the industry.
Qualifications, Education and/or Certifications
Bachelors degree in Computer Science, Engineering, Math, Physics or Related technical field.
1+years of related work experience. (Call center experience, handling all IT related issues globally)
ITIL Foundation Certification
Excellent written and verbal English communication skills.
Be able to effectively communicate with people on both a technical and non-technical level.
Ability to work within a global, remote workforce.
Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided.
A focus on customer service / satisfaction.
Technical understanding and practical application of end user support for:
Application support, MS Office, Internet browsers, email applications
Operating systems, Windows, Linux, Mac OS, mobile applications
CRM, ERP, sales and financial applications
VPN, Remote support tools, networking protocols
Desktop, Laptop, mobile devices, printer
Anti Virus and encryption software
Basic network troubleshooting
Experience in Chat support will be an added advantage