Sutherland Global Services Private Limited is hiring Technical Support - Voice Process
A process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.
We have exciting opportunities for Candidates with Experience for International Voice Process (Technical Support)
Eligibility: Candidates should be Any Graduate with minimum 6 months of International Voice experience
Must be able to communicate fluently in English . Looking for both UG/PG .(in any discipline). Candidates with experience in Customer support / Technical Support can apply.
Assist customers with any Malware, Virus, Adware related issues. Answer Phone to respond to customer inquires and troubleshoot for any Malware issues Assist customers with installation / un installation of McAfee products. Assist customers with product configuration, error messages & / or common issues
Project a professional company image through phone interaction Provide customers with product and service information Transfer the customer appropriate department if required Escalate the customer's concern to the next level if required