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  Tata Consultancy Services Limited is hiring IT Helpdesk / Support Engineer

Company Profile

A global IT and business solutions leader, TCS has an employee strength of 3,80,000+ with offices in 46 countries, a footprint on 6 continents and a revenue of $17.58 Billon (2017). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A, SCM, CIM and HRO.

TCS is one of the countrys largest equal opportunity employer with more than one-lakh female associates and is a continuously ranked a leader in the `India`s Most Respected Companies` survey conducted by the Business World magazine.

Job Profile

Tata Consultancy Services Limited is recruiting for IT Helpdesk / Support Engineer

Work Experience : 2 to 5 Years
Job Location : Delhi/ NCR

Candidate must have :

Act as a single point of contact for phone calls and emails from staff regarding IT issues and Queries receiving, logging and managing calls from internal staff via telephone and email maintaining an Asset Database and track changes 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers

Troubleshoot basic network issues such as ADSL broadband issues escalate unresolved calls to the infrastructure support team
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
Log all calls in the Service Desk Call Logging system (SCSM)

Good to have :

Must be strong team player
Outstanding Customer service skills required
Ability to multi-task and work under strict deadlines
Good verbal and written English communication skills
Superior skills both written and verbal Work in any shift Working , high pressure environment Experience in a customer facing role , remote support , telephone

Salary: INR 2,00,000 - 5,00,000 P.A
Openings: 15

Interested candidate please forward your updated resume to id for interview process

Note: If any of your friends/ colleagues are looking for an opportunity, please pass on their co-ordinates to us


Work Experience

2 - 5 Year/s

Job Location




Skill Set

Technical Support, IT Service Desk Infrastructure Support, IT Helpdesk


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Tel/ Mobile

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* Send your updated resume directly by email.

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