Excitel Broadband Private Limited is hiring Customer / Technical Support
Company Profile	Our core network design team drawn from various European countries has an in-depth hands-on knowledge of the Internet ecosystem around the world and helps our network become class-leading.Our operations team drawn from top Indian ISPs has overseen evolution of Broadband in India and has the effective know how and resources to roll out seamless networks across length and breadth of the country. We keep our team small and hire only the best. This is how we are fast and effective on the market. If you believe you can be the best in any of the ISP operations areas, feel free to apply for some of our openings or just give us a call.
Job Profile	Candidate should be Any Technical Graduate with excellent Spoken English/ Comprehend well. Should be aware of various Internet attributes like Browsers, Search Engines, Virus, Firewall, Antivirus etc. Should be Well-verse with Computers like Windows, Email, LAN/ WAN, TCP/ IP. Must be comfortable working in Rotational Shifts. Comfortable in 6 days Working Environment. Comfortable in travelling on their own. Positive attitude towards work & Zeal to Outperform and Grow. Key Responsbilities: Handling Customer Queries via Phone/ Mail/ Chat. Diagnose and Resolve Technical/ Software/ Internet Related Issues. Proper recording and scrutiny of received complaints (or other queries) in the ticketing software. Provide Information about services offered by the company. Provide basic technical advice to customers on how to configure Internet connection on PC. Offer alternative solutions where appropriate. Salary: INR 1,50,000 - 2,00,000 P.A
Work Experience	0 - 1 Year/s
Job Location	Delhi
Qualification	BCA/BCS, B.Sc, B.E./B.Tech
Skill Set	Technical Support, handling Customer Queries, Internet Troubleshooting
Address	Recruiter Name: Anupam Thakur
Tel/ Mobile	8588891962
E-mail Address	anupam.thakur@excitel.com