Intelenet Global Services Private Limited is hiring Technical Support / Team Lead
Intelenet® is a large global Business Process Outsourcing player, committed to delivering our client’s strategic goals and helping in enhancing, broadening, and deepening the relationship to add value.
Backed by The Blackstone Group, a leading Global Private Equity player, with a current portfolio of clients that includes Fortune 500 companies, we are a 55,000 people organization spread across 70 global delivery centers across North & Central America, UK, Europe, Asia Pacific and the Middle East; supporting 110+ clients in over 50 languages.
Eligibility Criteria :
HSC / Any Graduation Minimum 1 year experience as a TL mandatory in BPO Good in Team handling Good communication skills
Roles & Responsibilities
Monitor all inbound technical calls to ensure Client standards are maintained Participation in Calibrations (Internal & External) Sharing of 100% feedback with agents on instant basis Performing performance evaluations of focus group of agents & documenting of feedback provided for the same to reduce error rate
Responsible for day to day activities of the team SLA management & Monitoring team performance is a priority Maintaining Team discipline and adherence Preparation of call monitoring data & related internal reports Controlling Attrition and shrinkage & Other Duties as assigned
Relevant candidates for above job profile can walk in on below mentioned address from 11am to 5pm: Walk in date: 22nd June - 30th June, 2017
Intelenet Global Services Private Limited 2nd floor, Ashar IT Park, Road No. 16Z, Wagle Estate, Thane West.
Regards, Samiksha S D : 022-66738242 | M : +91-7758018731
1 - 5 Year/s
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Diploma
Technical Support, Team Leading Skills
Intelenet Global Services Private Limited,
2nd floor, Ashar IT Park, Road No. 16Z,
Wagle Estate, Thane West.